Last updated: 19 July 2026
These terms apply to product orders placed through APEX Customs Store at apexcustoms.store. They do not limit any right or remedy that cannot lawfully be excluded under South African law.
1. Store identity and contact details
APEX Customs Store is the online retail division of APEX Automotive Investments, trading as APEX Customs. Our business address is 24 Gericke Road, Voorbaai (inside RTech Building), Mossel Bay, Western Cape, 6500, South Africa.
Order correspondence is handled at info@apexcustoms.store or +27 73 501 6226.
2. Products and online order scope
Products are supplied against the exact model and SKU shown on the product page. Unless a listing expressly says otherwise, an online order covers the listed product and the delivery or collection method selected at checkout.
The buyer is responsible for confirming vehicle, system, electrical and accessory compatibility before checkout. Installation, system design, wiring guidance, tuning and post-installation support are not included with a supply-only online order. Professional installation is a separate service provided by the APEX Customs Installation Studio.
3. Pricing
Prices are shown in South African Rand as the final online selling price. Many products follow the applicable supplier Recommended Retail Price. The complete amount shown in the checkout order total, including any displayed delivery charge, is the amount payable.
If an obvious catalogue or pricing error is discovered before dispatch, we will contact you. You may accept the corrected order or receive a full refund for the affected item.
4. Stock and order acceptance
Some products are dispatched from APEX Customs and others may be allocated and dispatched by an authorized South African supplier. Supplier stock can change between catalogue updates. An automated order acknowledgement confirms receipt of the order, not final stock allocation.
The order is accepted when payment has cleared and stock is allocated for dispatch. If a paid item cannot be supplied, you may choose an available alternative or a full refund for that item.
5. Payment
PayFast is our primary secure payment provider. Yoco remains available as a secondary card and supported-wallet option. Choose from the payment methods enabled and displayed on the provider’s secure payment screen; availability can depend on your device, account and the provider. APEX Customs does not receive or store your full card number or Mobicred login details.
Mobicred is available through PayFast for eligible purchases, subject to approval, available credit and the lender’s terms. It is revolving credit: interest and fees apply. Illustrative amounts on our store are not a credit offer, guaranteed approval or a fixed instalment agreement. Review the provider’s current repayment terms and total cost before choosing credit.
For EFT orders, use the Order ID as the payment reference. Processing begins after cleared funds can be matched to the order. Payment and fraud checks may be completed before stock is released.
6. Dispatch, delivery and collection
In-stock products are normally prepared for dispatch within 1-3 business days after cleared payment. Backorder, imported or supplier-transfer items may take longer; any known lead time will be communicated before dispatch.
Orders of R5,000 or more qualify for free nationwide delivery when the free-delivery method is available at checkout. For smaller orders, checkout displays the delivery or collection methods currently available for the order and destination. No additional delivery charge will be added after the order without the customer’s agreement.
Delivery dates are estimates rather than guarantees. Tracking details are issued when the courier booking is complete. Collection orders must only be collected after the ready-for-collection notice is sent. Full details are set out in the Delivery & Returns Policy.
7. Cancellations, returns and refunds
Where the Electronic Communications and Transactions Act cooling-off right applies, a consumer may cancel an eligible online goods purchase within seven days after receipt. The consumer may be responsible for the direct return cost for a change-of-mind return.
Returned goods must be protected for transit and include the supplied parts, accessories and packaging. Any deduction or refusal will only be applied where permitted by law and based on the actual condition or missing contents, not as an automatic handling fee.
Incorrect, damaged, defective or materially misdescribed products are handled in line with applicable consumer law. Special-order or customized goods may have different cancellation rights where the law permits.
8. Warranty
Technical warranty claims are assessed through the applicable manufacturer or authorized distributor process. APEX Customs will route a valid claim and provide the order record required for assessment. This process does not replace or reduce applicable statutory rights, including an applicable implied warranty under the Consumer Protection Act.
Damage caused by incorrect installation, misuse, unauthorized modification, water ingress or operation outside the manufacturer’s stated limits may fall outside manufacturer warranty coverage.
9. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded. To the extent permitted by law, APEX Customs is not responsible for indirect loss arising from buyer-selected incompatibility, incorrect installation or use contrary to manufacturer instructions.
10. Privacy
Personal information is processed for payment, fraud prevention, order fulfilment, delivery, customer communication and legally required records. See the Privacy Policy.
11. Contact and complaints
For an existing order, transit damage, a return or warranty routing, email info@apexcustoms.store with the Order ID and exact SKU. These terms are governed by the laws of South Africa.